IC System handles the management of accounts receivables for its clients. The company is a collection agency. It works to establish a resolution of payment of outstanding accounts between the client and the consumer. IC System has been in business for many years, and they are considered a leader in the industry.
Many questions may arise when collection activity is started. From the company’s standpoint, within the first phone call they need to establish the identification of the customer before any discussion of the account can begin. The representative will update any changes to the consumer’s account, such as address, best contact phone number, etc. The company uses the most state of the art equipment available today. Once they have established that they are speaking to the account holder, they are prepared to answer the questions that will likely be asked by the consumer. A consumer will question the details of the outstanding bill, the balance, more about the agency calling them, and the procedures specifically. All of the pertinent information must be clearly disclosed to the consumer. This will avoid any matters of misinformation or uncertainty. There are laws and regulations that pertain to credit and collection issues. IC System uses only the most highly qualified and well trained staff to represent the company and the client, and to conduct business with the consumer in a professional, polite, and respectful manner at all times.
IC System has headquarters in Minnesota, not far from the city of Saint Paul. The company was founded by Ruth Erickson and Jack Erickson. The company originated in 1938, and it continues to pride itself on the highest of standards and ethical procedures as set forth by its original owners and founders. It has been run as a family owned business for generations, and is dedicated to serving its clients with honesty and integrity. Business at IC System is conducted in full compliance with all of the guidelines of the industry as regulated by the CFPB, TCPA, and other regulatory agencies.